Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. One (1) Grand Prize: A year supply of Purina® Pro Plan® fulfilled as a $750 gift card, a Puzzle Feeder pet item, and a trip for two (2) to NYC for the 2019 Westminster Dog Show which includes:

• Round trip, coach-class air transportation for two (2)

• Three (3) nights' accommodations

• Two (2) tickets to the Westminster Dog Show

• Ground transportation to and from destination airport and hotel

• $550 spending money

Instant Win Prizes:

• Twenty (20) $50 PetSmart gift cards

• Seventy Five (75) $25 PetSmart gift cards

• Twenty (20) $50 Petco gift cards

• Seventy Five (75) $25 Petco gift cards

See the Official Rules for complete details.
Q. How many $10 PetSmart® or Petco® gift cards can I earn?
A. You can earn one (1) $10 PetSmart® or Petco® gift card for each $40 spent on eligible Purina® Pro Plan® cat and dog products.
Q. How do I enter to earn gift cards?
A. Earning gift cards is simple. Gather your receipts, which include clear proof of purchase of eligible Purina® Pro Plan® cat and dog products at PetSmart or Petco stores between 10/15/1811/24/18. Then upload your valid receipts on this site as images.

After your first receipt upload, which must include $40 worth of eligible Purina® Pro Plan® products, you can upload as many receipts as you want to reach the $40 limit.
Q. How many prizes could I win?
A. One instant win game prize and one sweepstakes prize per person.
Q. What is the timeframe for uploading my receipt from date of purchase?
A. The product purchase date, or date timestamped on your receipt, must be within 10/15/18 – 11/24/18 to be eligible. Upload receipt by 12/1.
Q. Will a credit card receipt be accepted as a purchase receipt?
A. Sorry, unfortunately we cannot accept a credit card receipt as it will not have enough detail to verify that the reward requirements have been met.
Q. I received an email that said my receipt was rejected. What should I do?
A. Follow the instructions within your emails to either make a new purchase or take a new photo of your receipt. Make sure that your receipt image is clear and shows the retailer, contains a valid product, purchase date and timestamp, the purchase price and receipt total and has not already been previously accepted.
Q. How do I play the instant win game?
A. Follow the on-screen instructions, on the game page, to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn't receive your win email.
Q. How will I know if I'm the sweepstakes winner?
A. The grand prize drawing will be held on or around December 3, 2018. The winner will be notified via the contact information provided upon registration.
Q. I'm having trouble uploading a receipt. What should I do?
A. Make sure you're uploading a clear photo of your entire receipt that is 10MB or less and in .jpg, .png, .gif, or .pdf file format.
Q. For Fraud Prevention, what is the review process?
A. Our security team reviews all suspicious receipts. Any fraudulent submissions or use of fictitious names, multiple addresses, or PO Boxes to obtain additional rewards or rebates will be disqualified and may violate federal or state laws.
Q. I think I'm having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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